Tenant FAQ

Our online tenant portal makes paying rent easy! Rent payments can be safely and securely sent in electronically via ACH payment, either as a one time payment or with re-occurring payments with auto-pay. You also can mail your rent payment or drop off payment at our office with a check, cashier’s check, or money order. With more ways to pay, you are sure to find a payment method that works for you and your schedule.

We strive to provide high quality housing for all of our tenants, and our maintenance team works diligently to address any maintenance issues you might have. If you have a maintenance request, simply log onto your tenant portal and submit a work order request along with photos of the issue. Our staff will process your request, coordinate vendors, and keep you updated on the status of the repair. We strive to respond to all tenant requests within 1 business day.

You can find copies of your lease agreement, move in documents, and more by logging into your tenant portal! Your tenant portal is a central, convenient place to find all important documents and is available 24/7/365.

We know that moving can be stressful for both you and your family. To help make your move out as smooth as possible, our office will send you move out instructions in the weeks leading up to your moving date. You will receive an overview of what is needed during your move out, along with what to expect regarding your security deposit. Within 21 days of moving, you will receive your closing statement and deposit along with copies of your move out inspection.

Between 45-60 days prior to your lease ending date, our office will begin discussing possible renewal options with you. If we offer a renewal with a rent increase, we will provide you with a market analysis so you can easily compare your home with other comparable properties in the area.

While rare, emergencies can happen and we are here to help! Our office is available 24/7 to respond to emergency maintenance issues. Simply call our main office at (951) 506-9683 and you will be routed to the emergency technician on call.

Yes. We do require all tenants to maintain active renter’s insurance coverage with our company listed as an additionally insured. A renter’s insurance policy can help cover out-of-pocket costs in the case of a flood or fire, along with alternative housing needs if major repairs are needed. Renter’s insurance policy is an inexpensive way to make sure you, your family, and your belongings are protected.

It depends. We will need you to complete a pet application which is reviewed by the owner of the property. If approved, we may require an increased security deposit along with a signed Pet Addendum and confirmation that your renter’s insurance policy covers your new pet. If you have an Emotional Support Animal or Service Animal, please contact our office for more information.

If you need to make a change to your lease agreement, either by adding or removing someone from the lease, please contact our leasing staff. In order to alter a lease, we will need to ensure that the new members of the lease will be able to financially afford the property, and will need to have all of the new members re-apply for the property.

Yes, however you may be responsible for the costs to re-rent the property along with paying for the rent until new tenants move into the home. Once our office is notified that you will be breaking your lease, we will work to aggressively re-list the home for rent in order to minimize the damages to you.